Meet the Team

Insurance HR Solutions is the HR arm of the UKGI Group with a specialist offering of HR services specifically tailored to the needs of insurance businesses who do not have their own internal HR function. Get to know the team behind Insurance HR Solutions. 

Katherine Watkins – Head of HR Consultancy

Katherine Watkins

I am the Head of HR Consultancy at Insurance HR Solutions (“IHRS”). I joined the business in January 2021 after a successful international HR career as a HR Director and M & A Partner. I am delighted to be leading the HR consultancy offering for brokers and insurers across the UK. The past year has had a profound impact on so many people and I have seen first-hand, how challenging it has been for businesses and their workforces. There has never been a greater opportunity and time for HR to show case what ‘good HR’ looks and feels like.

What can we expect from IHRS this upcoming year?

HR is constantly evolving, and it can be scary and confusing for some. My team and I relish in having a positive impact for businesses. Our aim is to take the heavy lifting out of HR for leaders, so they can concentrate on building the sustainable growth of their businesses.

What makes IHRS different to other HR services out there?

We specialise in offering HR services specifically for brokers and business leaders. How we differ from other HR consultancies, is that our clients have direct access to our team. There is no call centre approach. We can assist firms with anything from regulatory HR requirements, mergers and acquisition through to health and wellbeing. We can also carry out a health check on current HR practises. We will work alongside firms to ensure they have the support they need.

Do you offer your services on a consultancy basis or do you offer the option for one off project work?

Our services can be utilised both ways – we found that a flexible approach is paramount in being able to support firms during this time.

Laura Findlay – Senior HR Consultant

Laura Findlay

I am a qualified HR professional with 20 years’ experience with financial services, the majority of which has been within insurance. I have recently joined IHRS as a Senior HR Consultant and I am thrilled to be working with Katherine and her team. I practice a flexible and commercial approach to HR and am familiar working with multi-site HR requirements. I am highly organised and believe forward thinking and planning allows us to be dynamic in an ever-changing business world. Now is an incredibly exciting time to be joining IHRS and I see this as a once in a lifetime opportunity.

What made you go into HR?

For me it is getting the people equation right. This is a slightly intangible concept, but it is critical to achieving high performance. It is the equivalent of the chemistry between two friends or a group of friends that makes their relationship lasting and effective. I enjoy using my interpersonal skills to liaise with people at all levels in the organisation, assisting with problemsolving in a pragmatic and highly self-motivated way. I am passionate and enthusiastic in making positive changes in an organisation’s people strategies and partnering with teams to solve issues with a logical and methodical approach.

I enjoy working with commercially strong, professional change leaders. Above all, I enjoy being seen as a team builder with a strong reputation for delivery. The “go to” person who will help wherever possible.

What does good HR feel and look like to you?

Good HR to me feels, lives and breathes for happy, engaged and fulfilled employees. Employees need to trust their employer. They want to know, when they talk to their boss, colleagues or HR and share an idea, the person they are talking to is listening to them. Good HR to me is when an organisation listens to its employees and treats them fairly.

Workplace stress and the related mental health implications are not a new phenomenon. It’s taken coronavirus to call attention to another global workforce crisis—employee mental health. Good HR to me puts vast importance on emotional intelligence and how it improves employee performance, wellness and stress levels. To effectively develop a culture of mindfulness and self-reflection I believe it is important to have training sessions that provide practical exercises and take-aways to improve EQ, listening skills and empathy.

What is one interesting fact about yourself that many don’t know?

I have a quite an unusual and diverse heritage. I was born in Greenwich, London, to an Irish father and a mother from India, who is also a mix of Danish and Burmese. I am also the world’s worst ice skater!

UKGI is a trading style of UKGI Limited and UKGI Services Limited which are wholly owned subsidiaries within UKGI Group Ltd. UKGI Limited acts in compliance services and UKGI Services Limited acts in support services. UKGI Services Limited is a wholly owned subsidiary of Total Broker Solutions Limited, which is an appointed representative of Resolution Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 421154. UKGI Limited Registered in England No. 03544014. UKGI Services Limited registered in England No. 04953835. All Registered Offices Number 22 Mount Ephraim, Tunbridge Wells, England TN4 8AS. VAT registration number 347 2664 82.