Compliance with Confidence Seminar – London
Join us this autumn in London for our Compliance with Confidence Seminar series, featuring an engaging mix of auditorium-style presentations and interactive breakout sessions led by UKGI compliance and governance specialists.
These sessions go beyond theory by providing practical guidance and inspiring you to challenge your firm’s decision-making, strengthen its compliance culture, and improve customer outcomes—focusing on a “show me,” not just a “tell me” approach.
You’ll also have the chance to choose two breakout sessions where you can engage directly with us on key compliance topics such as:
- Tackling non-financial misconduct
- Complaints handling
- Utilising AI at your firm
- Development Zone / Training and competency for your firm
Featured Speakers
Andrew Ruddle
Interim Head of Department for Insurance Market Analysis and Policy, FCA
Session: The FCA – A More Predictable, Purposeful and Proportionate Regulator
Dr Christopher Fitch
Vulnerability Lead, Money Advice Trust
Session: Demystifying Vulnerability
John King
Former GI Supervision Manager, FCA
Session: Premium Finance and Motor Finance in the Regulatory Spotlight
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Andrew will be joining us in London to explore how the FCA’s evolving policy direction is shaping compliance expectations for brokers and intermediaries — and what this means for your firm in practice.
A senior insurance and financial services professional, he has extensive experience leading the design, development, and implementation of strategic initiatives across global organisations and public sector institutions.
A Fellow of the Institute & Faculty of Actuaries and a Rhodes Scholar, Andrew holds an MA in Politics, Philosophy & Economics and an MSc in Comparative Social Policy from Oxford University, as well as an advanced degree in Business Science from the University of Cape Town.
Throughout his career, Andrew has guided private, public, and non-profit stakeholders in making rigorous financial decisions, led global cross-functional teams in Africa, Europe, the Americas, and the UK, and developed governance frameworks, metrics, and solutions for complex challenges. Career highlights include overseeing the supervision of the world’s third-largest life insurance and pensions market, leading a R3bn (GBP 172.6m) life insurance settlement, and designing methodologies for FCA reviews of insurers’ treatment of long-standing customers and annuity sales practices.
Recognised for his adaptability, strategic insight, and commitment to societal impact, Andrew has also spearheaded media campaigns, conducted interviews, and presented regularly on Cape Town’s most popular call-in show.
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Dr Christopher Fitch is Vulnerability Lead at the Money Advice Trust and a Research Fellow at the Personal Finance Research Centre (University of Bristol). Chris will be joining us in London this November to share practical approaches, illustrated with case studies to help firms get to the bottom of vulnerability.
Chris is a Fellow of the Royal Society for Public Health and has a PhD from the Institute of Psychiatry, Psychology, and Neuroscience at King’s College London. Since 2007, Chris has led a programme of guidance, research, training, and intervention on vulnerability. This programme has involved improving practice in more than 500 firms, over 60,000 staff, and across the financial and essential service sectors.
Chris has also co-created industry-wide tools for working with vulnerable customers such as TEXAS, IDEA, and BRUCE (see: www.vulnerability.training for resources), has co-founded award-winning Vulnerability Academies with UK Finance (for firms) and the UK Regulators’ Network (for regulators), and is also host of the long-running Vulnerability Matters podcast series (see: https://soundcloud.com/vulnerability-matters). Chris also undertook the first systematic UK large-scale research studies on the response of staff in debt collection firms to vulnerable consumers, and on consumer credit staff interactions with vulnerable customers.
Previously Chris was a Research Fellow and Head of Policy at the Royal College of Psychiatrists where he led research programmes and national mental health policy development. And prior to this a Researcher at Imperial College Medical School, Chris worked on international WHO and United Nations research studies and public health projects in the areas of drug injecting, sex work, and HIV and STD prevention.
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John will join us at both our London and Manchester seminars to provide a board-level perspective on the governance and oversight challenges facing intermediaries today, and how firms can enhance compliance at every level.
John has over 30 years of insurance and financial services experience across a range of roles. His current portfolio includes acting as an advisor to UKGI Group, as a Non-Executive Director at several Howden companies, and as Chair / SMF 9 at ITC Compliance, a large Appointed Representative network. He is also involved with BIBA and the APCC (Association of Professional Compliance Consultants). Prior to that, he spent 16 years with the FCA / FSA, mainly in General Insurance Supervision.
His last role at the FCA was manager of the Reactive Supervision team, responsible for the supervision of insurers and insurance intermediaries covering a wide range of issues and dealing with the board and senior management at firms to resolve them. He was the external face of the FCA, presenting regulatory priorities, such as governance and culture, SM&CR and pricing through case studies and sharing experiences and best practices around the country through the FCA’s Live & Local sessions.
Prior to joining the regulator John spent 7 years at Willis, initially in Internal Audit and then in front-line broking and consulting roles. He is also a Chartered Accountant, qualifying with what is now PricewaterhouseCoopers and spending 3 years in their Bermuda office in the early 1990s.
These roles and John’s previous regulatory experience give him an excellent insight into the regulatory problems that firms face and enable him to see the issues from different angles.
John will join us at both our London and Manchester seminars to provide a board-level perspective on the governance and oversight challenges facing intermediaries today, and how firms can enhance compliance at every level.
Seminar pricing
The cost of the seminar is £190 +VAT per delegate for a full day of expert-led content, peer discussion, and actionable compliance strategies. Spaces are limited, so book now to avoid disappointment.