The engaging way to keep on top of compliance news and updates

As leading consultancies over the last 20 years, UKGI and RWA have always been proud of our educational and practical approach to compliance and helping the insurance industry better understand FCA regulation. Our combined investment in online learning, training, workshops, masterclasses, seminars and consultancy is what has made us stand out for all this time.

Following our merger last year, we have looked at how we can enhance and grow our educational output and I am delighted to announce a new service, UKGI Live, aimed at bringing some of the more complex areas of regulation to life in a way that is easy to understand and that will help you apply compliance as an enabler to achieving your business objectives. 

Nikki Bennett

Managing Director, UKGI

What is UKGI Live?

Led by our Head of Technical, Dave Anderson, the new UKGI Live service includes:

Free monthly compliance lunch and learn webinars

Unlock the complexities of the latest regulations with our engaging free to view 30-minute webinars.

Get ahead with insider tips and crystal-clear guidance tailored to seamlessly integrate new rules into your business — all in plain English. Don’t miss out on the opportunity to turn compliance into your competitive advantage.

Free regular compliance podcasts

Regular compliance and insurance conversations with various guests from a broad cross-section of the insurance sector.

These informative, sometimes light-hearted and perhaps controversial interviews and chats will bring key compliance themes to the fore in a way that encourages us all to feel comfortable discussing and challenging the ever-changing insurance and regulation landscape.

Free pop-up webinars

Educational hour-long webinars that provide more detail on key compliance themes and regulations.

The longer format gives delegates the opportunity to learn topics in more depth with the opportunity to ask questions and take part in more interactive and engaging elements such as live polls.

Compliance with Confidence

UKGI Live will culminate in the delivery of UKGI’s popular Compliance with Confidence in-person Seminars, and recorded webinars, that take place in the Autumn and Spring in London and the North of the UK.

These ticketed events can either be included in your UKGI compliance consultancy service or purchased separately when registration opens.

UKGI Live: Lunch & Learn Webinar

Customer Vulnerability

Thursday 18th July 12:30pm – 13:00pm

Join us for our second UKGI Live Lunch & Learn session where we’ll be focussing on the FCA’s expectations of firms towards the needs of customers in vulnerable circumstances, and taking a look at:

    • The key ‘drivers for harm’
    • What firms need to do, the practical measures to support vulnerable customers,
    • Monitoring vulnerable customer outcomes and the benefits of getting this right,
    • Overcoming the issues of communicating with customers

This session will be delivered via Microsoft Teams. Secure your spot by using the link below:

Meet your hosts

Dave Anderson

Head of Technical

Dave is well known as an engaging presenter and trainer who regularly delivers technical compliance webinars and seminars. He excels at explaining and teaching complex technical subjects and processes in a manner that is easy to understand and follow.

Robin Knowles

Compliance Consultant

Robin is a hands-on and innovative consultant who sees real value in delivering compliant solutions to achieve business objectives. With a broad career in insurance, including claims mediation, supporting the start-up of an Insurtech broking business, and appointment as an SMF3 Director, he can bring adaptability and empathy to his client support work.

Join Our Compliance Community 

  • Sign up to our UKGI Live e-mail list to receive updates, invitations and priority access to our events and live webinar sessions.

  • If you experience difficulty booking or if you have any questions about the event, please contact us at or 01925 765777

Next Event:

Customer Vulnerability

Lunch and Learn Webinar

Date: Thursday 18th July 

Webinar times: 12:30pm – 1:00pm

Hosted by:

Dave Anderson – Head of Technical 

Robin Knowles –  Compliance Consultant


Unable to make a session? Don’t worry!

They will be recorded and made available to subscribers as well as being hosted on the Aviva Development Zone and the UKGI Compliance Manual.

Not a Development Zone User? Click here to find out more.


Additional Information


These workshops and webinars qualify towards your CII member CPD scheme requirements and your FCA insurance distribution CPD requirements. Certificates will be emailed to delegates following each event.

Chartered Insurance Institute

Demonstrates the quality of the training provider’s course and confirms that it meets CII member CPD scheme requirements.

UKGI is a trading style of UKGI Limited and UKGI Services Limited which are wholly owned subsidiaries within UKGI Group Ltd. UKGI Limited Registered in England No. 03544014. UKGI Services Limited registered in England No. 04953835. All Registered Offices Number 22 Mount Ephraim, Tunbridge Wells, England TN4 8AS. VAT registration number 347 2664 82.