Workshops and Live Webinars

We are pleased to let you know the dates and details for our CII accredited workshop webinars taking place this spring.  We have taken the decision, in the interests of safety, to once again run the workshop as a series of webinars of between 30 and 45 minutes.  Each webinar will cover a different topic, as outlined below and will start at 10.00am.

Delegates participating in the accredited Customer Workshop Webinar Programme can claim up to 2 ½ CPD hours towards the CII CPD scheme.

£200 per delegate standard price* (Existing UKGI clients see below)

Click here to register

Webinar Agenda

WEBINAR 1 – TUESDAY 20th APRIL AT 10AM
FCA SUPERVISORY FOCUS – A PRACTICAL GUIDE

This session provides an insight into the supervisory focus of the Regulator in relation to the General Insurance Intermediaries portfolio.

We will consider some of the key areas outlined by the FCA in their recent portfolio letter, how their supervisory focus links to the delivery of their overall objectives and to recent regulatory changes, giving consideration to some of the key actions that firms should take in response.

In addition, we will have a look at the recent Dear CEO letter in respect of client money handling arrangements and consider not only what this means for firms with client money permissions, but also how those firms who can operate on a risk transfer only basis can identify some of the key considerations that affect premium collection.

By the end of this session delegates will be able to:

• Describe the key areas of supervisory focus areas for the FCA
• Explain how these are aimed at driving good customer outcomes
• Identify how these areas of focus could impact their firm and any actions that they need to take

WEBINAR 2 – THURSDAY 22nd APRIL AT 10AM
THE ROLE AND IMPORTANCE OF PRODUCT GOVERNANCE

This session provides a practical view of the importance of Product Governance for both a manufacturer and a distributor and the role that it plays in providing assurances in a range of regulatory initiatives. 

We will consider the key elements of an effective product governance framework including product design, ongoing monitoring and review and the types of MI that support that oversight whilst highlighting how recent regulatory changes link back to the implementation of an effective product governance framework and processes. 

By the end of this session delegates will be able to:

• Describe the key features of a product governance framework
• Explain how effective product governance processes and controls can mitigate the risk of customer harm
• Explain the FCA’s intentions in relation to pricing practices, value and distribution chain and the impact on product governance.
• Identify how the product governance rule changes impact their business and where improvements might need to be made

WEBINAR SESSION 3 – TUESDAY 27th APRIL AT 10AM
BUSINESS RESILIENCE

In this session we explore what business resilience means in real terms, firstly, taking a look at the FCA’s concerns and findings following its recent financial resilience surveys. We will also consider operational resilience and the role of an effective risk management framework in building a sustainable and resilient business.

Finally, we will look at planning for the worst-case scenario and the FCA’s views on wind-down planning.

By the end of this session delegates will be able to:

• Describe the implications of the findings of the FCA’s most recent financial resilience surveys and explain how this increases regulatory focus, particularly in respect of client money arrangements.
• Describe the benefits of effective risk management and explain the positive outcomes for firms and their customers from implementation of an appropriate and proportionate risk management framework.
• Explain how business resilience and regulatory requirements work hand in hand.

WEBINAR SESSION 4 – THURSDAY 29th APRIL AT 10AM
HOT TOPICS – ROUND UP OF REGULATORY UPDATES, HOT TOPICS AND ISSUES

This is our usual regulatory round-up session looking at the topics that are hot around the industry. 

Among other topics, this will include an update following the extension of the implementation timelines for Pricing practices, key upcoming dates for your diary including value measures and reporting requirements, broker Professional Indemnity insurance and the implications of pandemic exclusions, the release of the vulnerable customers finalised guidance plus a look at, RegData and the importance of keeping your Firm Details up to date. 

By the end of this session delegates will be able to:

• Explain the issues relating to the FCA’s new RegData platform
• Identify and remedy any issues in relation to the upcoming general insurance value measures reporting requirements
• Describe other key sector developments including FCA updates in relation to emerging sector issues and vulnerable customers

Click here to register

Webinar Learning Objectives

To support CPD, we include learning objectives for our workshops.

Overall objective for the workshop

By the end of the event delegates will be able to describe the implications of recent regulatory developments, explain the importance of these changes and how they are aimed at driving positive outcomes and, where applicable any timescales for taking action.

We very much hope that you will be able to join us.

Click here to register