Complaints

Our aim is always to provide our clients with a first-class service but occasionally it is possible that we may fail to meet your expectations.

If you need to make a complaint you should contact us either in writing to:

The Managing Director
UKGI
18 The Courtyard
Common Lane
Culcheth
Warrington WA3 4HA

or by telephone on 0800 123123 or by email to Nikki.bennett@ukgigroup.com.

Where a complaint arises, we will endeavour to resolve the matter by close of business the next day wherever possible.

When dealing with your complaint, we will follow our complaint handling procedures; a summary of these procedures is available on request.  If you are still not satisfied, for complaints relating to UKGI Services Limited you may be entitled to refer the matter to the Financial Ombudsman Service (FOS).

The Financial Ombudsman Service provides eligible complainants with a free, independent service for resolving disputes with financial firms and we will cooperate fully with them in respect of any complaints referred to them.

For further information you can visit the FOS website www.financial-ombudsman.org.uk.  The FOS Consumer Helpline is on 0800 023 4567.

UKGI is a trading style of UKGI Limited and UKGI Services Limited which are wholly owned subsidiaries within UKGI Group Ltd. UKGI Limited acts in compliance services and UKGI Services Limited acts in support services. UKGI Services Limited is a wholly owned subsidiary of Total Broker Solutions Limited, which is an appointed representative of Resolution Compliance Limited, which is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 421154. UKGI Limited Registered in England No. 03544014. UKGI Services Limited registered in England No. 04953835. All Registered Offices Number 22 Mount Ephraim, Tunbridge Wells, England TN4 8AS. VAT registration number 347 2664 82.