News
FOS expects complaints to rise by 15% to 210,000 in 2024/2025
The Financial Ombudsman Service (FOS) now expects a caseload of 210,000 complaints in 2024/25, a...
FCA publishes Guidance on promoting financial services via social media
The FCA has published Guidance clarifying its expectations of firms and ‘finfluencers’ promoting...
FCA publishes updated guidance in relation to financial promotions on social media
The FCA has published a finalised guidance document – FG24/1 – on how financial promotions should...
FCA outlines the content of the new Long Form A
The FCA has outlined the changes made to the Form A and has announced that it plans to gradually...
FCA announces a review of firms’ treatment of customers in vulnerable circumstances
The FCA has announced its intention to conduct a review into how firms are acting to understand...
Financial Ombudsman Service sets out its updated maximum award limit
The Financial Ombudsman Service (FOS) has announced that the FCA has confirmed the increase to the...
CII data shows EDI (Equality, Diversity and Inclusion) practices have a positive impact on businesses
Data from the Chartered Insurance Institute’s 2023 Corporate Chartered Equality, Diversity &...
FCA to review how firms treat customers in vulnerable circumstances
The FCA has announced that it will conduct a review into the action firms are taking to understand...
FCA publishes insights and writes to certain firms about anti-money laundering failings
The FCA has written a Dear CEO letter to certain firms (‘Annex 1 firms’ – which are firms carrying...
FCA publishes web page in relation to the Treasury Committee’s ‘Sexism in the City’ report
The FCA has published a web page effectively linking the House of Commons Treasury Committee’s...