The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman. These figures were revealed in the latest set of...
The Information Commissioner, Elizabeth Denham, spoke recently at the Oxford Internet Institute about the ICO’s work and about some of the broader issues around the regulation of data protection today. Denham explained that the ICO is responsible for regulating data...
In an interview with Insurance Business, Caroline Barr, chair of BIBA’s Access to Insurance Committee, has called for brokers to do more to ensure people have access to the peace of mind insurance can bring. ‘Peace of mind is what you are buying when you buy an...
The FCA has provided details on how it is responding to the introduction of regulations intended to tackle problem debt, due to come into force in May, by making a number of changes to its Handbook. Policy Statement PS21/1 is intended to help firms understand clearly...
The government has published a brief summary of the highlights of the budget unveiled by Chancellor Rishi Sunak on 3 March. The key takeaways are summarised, in bullet-point format, under five headings: Covid-19, protecting jobs and livelihoods, strengthening public...
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