FCA and FOS exchange letters on complaint handling

FCA and FOS exchange letters on complaint handling

The FCA has published an exchange of correspondence between itself and the Financial Ombudsman Service (FOS) which sheds some light on the question of what allowances each intends making for the exceptional circumstances faced by many regulated firms in recent times....
Taking the strain out of working with ARs

Taking the strain out of working with ARs

One of the many services we offer at UKGI is helping insurance firms set up and monitor a network of Appointed Representatives (ARs).  We can carry out fit and proper checks on prospective ARs and Approved Persons, develop internal compliance manuals and procedures,...
The FCA still has concerns over TOBAs

The FCA still has concerns over TOBAs

The FCA has taken the opportunity of its latest Regulation Round-up email to remind insurers and intermediaries of their duty to ensure that risk transfer agreements are properly in place. In particular, the regulator said it has seen instances where Terms of Business...

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