The FCA has published a statement regarding the introduction of the FCA rules extending access to the Financial Ombudsman Service for more small and medium-sized enterprises (SMEs) in 2019. The FCA has concluded its review of their appropriateness. At present, SMEs...
The FCA has been undertaking increased engagement with Principal firms as part of its three-year strategy to improve the oversight of ARs. The FCA’s Consultation Paper CP21/34 and Policy Statement PS22/11 set out some of the challenges Principals may face in...
The FCA has published the firm complaints data that it collects. The data relates to the first half of 2023 (January to June). The web pages published include an introduction to the publication, an overview, the aggregate data and firm specific data, and data in...
The Information Commissioner’s Office (ICO) is calling on organisations to consider both their legal obligations and their workers’ rights before they implement any monitoring in the workplace. With the rise of remote working and developments in the technology...
In the FCA’s latest data, and from its ongoing interactions with firms, there are indications that some general insurance firms may be failing to comply with the FCA rules around offering fair value as required by PROD 4 and delivering good outcomes for their...
The FCA has updated its ‘Consumer Duty – information for firms’ page to remind firms about data protection law and customer communications. Under the Consumer Understanding outcome, the FCA expects consumers to be given the information they need, at the right time,...
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