The Financial Ombudsman Service (FOS) has revealed that it received just over 118,035 complaints about individual businesses between January and June this year, 41,411 of which related to PPI. The FOS said it had upheld 31% of these complaints in the consumer’s...
Professional body the Chartered Insurance Institute (CII) is reporting that two thirds of its members believe the FCA’s recent business interruption test case has damaged trust in the general insurance sector. Of 142 CII members who responded to a social media survey...
On 8 October the Money and Pensions Service (MaPS) launched its new travel insurance directory for people with serious pre-existing medical conditions (PEMCs) on its Money Advice Service website. In an update to PS20/3 Signposting to travel insurance for customers...
The Chartered Insurance Institute (CII) has urged brokers to check their commercial clients’ public liability (PL) policies to ascertain whether they’re likely to cover claims in relation to Legionnaire’s disease. With many formerly home-working or furloughed...
Any lingering doubt that the UK really has left the EU will soon been banished when the transition period comes to an end on 31 December. In anticipation of the many changes this entails, the FCA has published a new version of its FCA Handbook reflecting the rules...
The FCA has issued a Dear CEO letter to general insurance intermediaries stressing the critical importance of maintaining adequate client money safeguards against the backdrop of the ongoing coronavirus pandemic. The letter notes that Covid-19 is affecting all the...
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