Spring 2025 CII-Accredited Webinar Series

Book now for our Compliance with Confidence webinar series

Our Compliance with Confidence webinars are back! Join us this spring for our CII-accredited 45-minute online sessions, filled with industry insights designed to keep insurance professionals like you updated on key regulatory developments.

From insight to action: strengthening compliance & customer outcomes

These sessions go beyond theory, equipping you with practical guidance and encouraging you to think about how to challenge your firm’s decision-making, strengthen its compliance culture, refine monitoring of and enhance customer outcomes – focusing on a “show me,” not just a “tell me” approach.

Webinar Programme

Key information

4 x 45 minute live online webinar sessions

Places cost £190.00 + VAT 

If you are a UKGI client with webinar places already paid for within your existing compliance service, please use the registration page for each session and select ‘yes’ for ‘places included in UKGI membership’. 

The registration fee includes access to all four webinars. Please remember to register your attendance for each session below.

Fair Value Assessments

3rd June

11:00am – 11:45am

How to demonstrate your products and services offer value for money

Constructing your next Consumer Duty Board report

5th June

11:00am – 11:45am

Including the use of root cause analysis (RCA) to turn complaints and grumbles into a gift

Vulnerable customers

10th June

11:00am – 11:45am 

 A “catch-all” approach simply won’t do

Regulatory Round-Up

12th June

11:00am – 11:45am 

Key developments and what’s on the horizon

Can’t attend a session?

No problem—recordings will be made available to all registered delegates after the series concludes.

CPD Certificate & Session Learning Objectives

Each webinar is CII-accredited and qualifies for structured CPD. Attendees will receive a certificate via email after each session. To support CPD we’ve included learning objectives. Please click below to view the learning objectives for each session.

If you experience difficulty booking or if you have any questions about the event, please contact us at events@ukgigroup.com or 01925 765777.

Meet your presenters

Dave Anderson

Head of Technical, UKGI

Dave is well known as an engaging presenter and trainer who regularly delivers technical compliance webinars and seminars. He excels at explaining and teaching complex technical subjects and processes in a manner that is easy to understand and follow.

Alastair Haughton

Technical Resources Manager, UKGI

Alastair is an insurance and consumer credit compliance professional who has worked in financial services since 1980 (banking, financial advice, mortgages) and in insurance-related compliance roles since 2000. He joined UKGI in May 2012 and has significant experience in regulatory compliance.

Alastair is a specialist in the FCA rules, guidance and associated legislation, and in the analysis and implementation of legislation and regulation. He believes in compliance as a business enabler, and in making compliance live and breathe.

Jean Pearson

Compliance Consultant, UKGI

Jean Pearson is a seasoned Compliance Consultant at UKGI with over two decades of experience in financial services, regulatory compliance, and business development.

Since joining UKGI in 2022, Jean has played a key role in advising businesses across the UK on navigating complex regulatory requirements, particularly in general insurance and consumer credit. She is known for her practical, customer-focused approach, and tailoring effective compliance strategies for brokers and intermediary networks.

Emma Sadler

Compliance Consultant, UKGI

Emma is a passionate Compliance Analyst with a strong foundation in sales and customer service, gained within FCA-regulated environments. She brings over six years of experience in the financial services sector, including the past two years specialising in compliance.

Emma has a proven track record in conducting end-to-end compliance reviews and managing comprehensive Compliance Monitoring Programmes across both internal and external business functions. Her well-rounded background and attention to detail enable her to support businesses in navigating regulatory requirements with confidence and clarity.

Anthony McCloskey

Compliance Consultant, UKGI

Anthony provides compliance consultancy support to a wide range of UKGI clients. This includes delivering training, reviewing and advising on financial promotions, conducting document reviews, offering guidance on regulatory matters, and guiding on FCA applications.

CPD

These workshops and webinars qualify towards your CII member CPD scheme requirements and your FCA insurance distribution CPD requirements. Certificates will be emailed to delegates following each event.

 

Chartered Insurance Institute

Demonstrates the quality of the learning of the UKGI Customer Workshop Programme and confirms it meets CII member CPD scheme requirements

UKGI is a trading style of UKGI Limited and UKGI Services Limited which are wholly owned subsidiaries within UKGI Group Ltd. UKGI Limited Registered in England No. 03544014. UKGI Services Limited registered in England No. 04953835. All Registered Offices Number 22 Mount Ephraim, Tunbridge Wells, England TN4 8AS. VAT registration number 347 2664 82.