The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman. These figures were revealed in the latest set of...
The Information Commissioner, Elizabeth Denham, spoke recently at the Oxford Internet Institute about the ICO’s work and about some of the broader issues around the regulation of data protection today. Denham explained that the ICO is responsible for regulating data...
The UK government has welcomed the draft UK data adequacy decisions on the processing of personal data recently published by the European Commission. If adopted, the Commission’s decisions will allow personal data to continue flowing freely from the EU to the UK,...
The FCA and the PRA have issued a joint Dear CEO letter providing a progress report on the Bank of England’s plans for transforming data collection in the UK financial services sector – and asking firms for their support. Transforming Data Collection from the...
The Information Commissioner’s Office (ICO) has launched a data analytics toolkit which it hopes will provide a valuable guide and support for firms intending to run data analytics on personal data. The toolkit aims to help organisations navigate the challenges AI...
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