The most recent edition of the Financial Ombudsman Service’s newsletter included a number of noteworthy snippets.
Ombudsman News 157 included an overview of the FOS’ strategic plans and budget for the coming financial year – as well as links to previous year’s plans.
The FOS has also put together some operational information on its service and details on its approach to Covid-related complaints that may be helpful to financial services businesses.
There’s also some information aimed at consumers on protecting their personal information, what to do if they think they have been scammed, and how tell if a message claiming to come from the FOS actually is.
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