The FCA has published Handbook Notice 117 which, in Section 3, provides feedback to a number of Consultations. This Handbook Notice will serve, effectively, as the Policy Statements in relation to these Consultations. One particular impact to note is the confirmation...
The Financial Ombudsman Service (FOS) now expects a caseload of 210,000 complaints in 2024/25, a 15% rise from its previous prediction of 181,300 and 27% more than it recorded in 2022/23. FOS has attributed the predicted rise to several factors, including “everyday...
An FCA review has found evidence to suggest some firms are offering customers less than the market value of their written-off or stolen vehicles – in some cases, providing lower offers and increasing them only when a customer negotiates or complains. The...
The FCA has published Guidance clarifying its expectations of firms and ‘finfluencers’ promoting financial services across all social media channels, including memes, reels and gaming streams. The updated Guidance does not introduce new obligations but clarifies the...
The FCA has published a finalised guidance document – FG24/1 – on how financial promotions should be communicated on social media, and has warned firms and finfluencers to keep their social media ads lawful. Financial promotions on all advertising channels should be...
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