Back in July 2020, the Competition and Markets Authority (CMA), the Information Commissioner’s Office (ICO) and the Office of Communications (Ofcom) joined forces to launch the Digital Regulation Cooperation Forum (DRCF) with the aim of pursuing a joined-up approach...
Consumer credit and mortgage firms should be aware of the FCA’s latest comments on its continuing support for consumers impacted by Covid-19. With the deadline for new payment deferrals coming up on 31 March, the FCA has reminded consumers that only those still on a...
The Information Commissioner’s Office (ICO) has fined two unconnected firms a total of £330,000 for sending a combined total of around 2.7 million spam text messages. One of the two firms, West-Sussex-based Leads Works Ltd, sent more than 2.5 million nuisance texts...
The minutes from the FCA board meeting of 28 January have been published, following the customary four to six week delay. Highlights of the meeting included a chief executive’s report, covering topics including: The impact of Covid-19 and its impact on the regulator’s...
The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman. These figures were revealed in the latest set of...
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