New data published by the CII reveals that consumers continue to believe that insurers could do more to build trust, particularly by focusing on loyalty. Overall consumer satisfaction with insurers fell to 84% in the last quarter of 2024, down from 86% a year earlier....
The ICO has published a blog aimed at new start-up businesses, encouraging them to get their approaches to data privacy right and encouraging entrepreneurs to think about data protection as they make plans to launch new business ventures. The ICO seeks to empower all...
The FCA has published the minutes of the latest Wider Implications Framework Executive Level Meeting, and an updated log of live Wider Implications issues as at the end of November 2024. The items of interest to UKGI clients are: The introduction of outcomes-based...
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year. The data, which covers the period from the beginning of April to the end of November 2024, demonstrates the many challenges firms...
Premium Credit Ltd (PCL) has written to insurance brokers saying that, following taking King’s Counsel advice, it will not be imposing any changes to existing customer journeys, and firms should not expect any changes from PCL’s perspective either. This approach...
The FCA has published a Policy Statement introducing changes to its Financial Crime Guide. Handbook Notice 124, sets out the specific sections in the Guide which have been updated. In summary, the updates to the Financial Crime Guide; relate to sanctions,...
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