FCA launches a Call for Input in relation to SME access to the Financial Ombudsman Service

The FCA has published a call for input on whether the thresholds for SMEs to be able to refer complaints to FOS remain appropriate. This review seeks to ensure that access to the Ombudsman Service remains available for SMEs that are unlikely to be able to resolve disputes with financial services firms through the legal system.

In 2018, the FCA made new rules extending access to the Ombudsman Service for more SMEs.  Since then, the Ombudsman Service has received complaints from 4,782 newly eligible SMEs, of which 2,891 related to banking services and 1,835 to insurance.  The call for input represents the start of a post-implementation review of the impact of the 2018 rules.

Feedback is requested by 28th April 2023 and will help inform the review, along with analysis of independent survey data and data received from partner organisations.

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