FOS outlines its approach under the new Consumer Duty

FOS outlines its approach under the new Consumer Duty

Published as a Financial Ombudsman Service (FOS) Insights blog, Simon Rawle, Ombudsman Leader, has outlined the new Duty from the FOS’ perspective and explains how the FOS is working with the FCA and other stakeholders in relation to the implementation of the Consumer...
FCA issues Consumer Duty Policy Statement PS22/9

FCA issues Consumer Duty Policy Statement PS22/9

Today the FCA has published a Consumer Duty press release, the much anticipated Policy Statement PS22/9 and final Guidance FG22/5 on it’s website. The Consumer Duty sets higher and more defined standards of consumer protection across financial services sectors and...
FCA Board Minutes – The Consumer Duty

FCA Board Minutes – The Consumer Duty

The FCA has published its 26th May 2022 Board meeting minutes, which cover a number of issues including the Consumer Duty, the Regulatory D&I Framework, and the FCA’s Freedom of Information Act (FOI) and Subject Access Request (SAR) pressures. The Consumer Duty...
FCA issues second Consumer Duty consultation

FCA issues second Consumer Duty consultation

Building on its plans for the proposed new Consumer Duty the FCA has issued a further Consultation (CP21/36), which includes a Feedback Statement to CP 21/13. The consultation includes 70 pages of draft guidance to help firms prepare for the new Duty, which the FCA...
FCA Consumer Duty Webinar Q&As

FCA Consumer Duty Webinar Q&As

These are the key questions that were raised during the recent FCA Consumer Duty webinar, with a precis of the FCA’s answers. How is this different to TCF and will this replace TCF outcomes? TCF has done a lot of good – it’s still relevant but results have not been...

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