The FCA has published an exchange of correspondence between itself and the Financial Ombudsman Service (FOS) which sheds some light on the question of what allowances each intends making for the exceptional circumstances faced by many regulated firms in recent times....
The Financial Ombudsman Service (FOS) has revealed that it received just over 118,035 complaints about individual businesses between January and June this year, 41,411 of which related to PPI. The FOS said it had upheld 31% of these complaints in the consumer’s...
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