In our latest Bulletin (336), we set out a reminder in relation to tailoring the income figures for FOS and FSCS in section J of your year-end RMAR (RMA-J). This is something that we are asked about regularly, particularly at this time of year when many firms’...
Last month we published a news item about the Financial Ombudsman Service (FOS) publishing a Consultation Paper which set out the temporary amendments it proposed to make to the way it reports business-specific complaints data, particularly the ‘uphold rate’. The...
The Financial Ombudsman Service (FOS) has released a consultation paper setting out proposed temporary changes to the way it reports business-specific complaints and in particular the ‘uphold rate’. The Covid-19 pandemic has resulted in increased demand for the FOS...
The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman. These figures were revealed in the latest set of...
The most recent edition of the Financial Ombudsman Service’s newsletter included a number of noteworthy snippets. Ombudsman News 157 included an overview of the FOS’ strategic plans and budget for the coming financial year – as well as links to previous year’s...
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