Tailoring FOS and FSCS income in RMA-J – a reminder

Tailoring FOS and FSCS income in RMA-J – a reminder

In our latest Bulletin (336), we set out a reminder in relation to tailoring the income figures for FOS and FSCS in section J of your year-end RMAR (RMA-J).  This is something that we are asked about regularly, particularly at this time of year when many firms’...
FOS publishes complaints data for Q3 2020

FOS publishes complaints data for Q3 2020

The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman.  These figures were revealed in the latest set of...

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