The FCA has updated its Consumer Duty focus areas web page to include new priorities, links to work that has now been published, and further details on existing priorities where they may have changed. There is now a link to the review of the consumer understanding...
The FCA has published its complaints data for the second half of its 2025/26 financial year (so for October 2025 to March 2026 – ‘2025 H2’). The published data includes tables and details in relation to complaints which were opened, closed and upheld, and the amount...
The FCA has published a review report setting out good practice and areas for improvement it has seen in its supervisory work related to inactive ARs and Introducer ARs (IARs). The FCA reviewed 14 Principal firms. The review web page explains that there are a range of...
The FCA has published a blog by Jonathan Pearson, FCA Head of Consumer Policy, about progress towards the ‘Year 2 Board report’, and what comes next. Under the Consumer Duty, firms must report annually on what their monitoring found about customer outcomes, and what...
The FCA has updated its ‘Alert for firms: fake FCA communications’ web page with details of fake letters claiming to be from Sarah Pritchard, FCA Deputy Chief Executive, and referencing a fake FCA employee. The letter mentions a supervisory review in relation to a...
The FCA’s Consumer Duty web page has been updated to include information covering Data Protection law and vulnerability related data. The following information has been included in the updated Consumer Duty webpage: Data Protection law and customer communications...
We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
