The FCA has published its 2025 GI Value Measures Data, including the usual spreadsheet format in addition to the interactive web page. The FCA publishes this data each year “to improve market transparency and give firms, consumer groups and other stakeholders a common set of indicators across a range of general insurance products”.
The data includes firm-specific information on claims frequency, claims acceptance rates, average claims payouts and claims complaints as a proportion of claims for a wide range of retail GI products.
The 2025 data shows:
- Across both home and travel insurance, claims complaints as a percentage of claims registered are high compared with other retail insurance products – home insurance (7-13%) and travel insurance (5-6%), whereas most other products fall between (0-6%).
- In home insurance, claims acceptance rates are relatively low – 62-71% for home compared with 83-86% for travel and 99% for motor.
- The average claims payout increased across home insurance products, especially buildings and contents, where it rose by 17%.
- Claims costs as a proportion of premiums remained stable at 48% for home insurance, combining buildings and contents (46% in 2024).
- Claims costs as a proportion of premium increased across all three travel products (annual European, annual Worldwide and single-trip stand-alone) from 2024 to 2025 (44-48% in 2025 vs 31-37% in 2024). Premiums increased by 12% for these products but the amount paid out in claims increased by 47%.
- The FCA continues to see significant variation in claims costs as a proportion of premium, ranging from 17% for wedding and party insurance to 68% for healthcare cash plan (All).
- For Motor insurance, the largest retail general insurance product, premiums fell in 2025 by 7% while the average number of policies in force rose by 4%.
- Gadget insurance saw a fall in the percentage of premiums paid in claims, from 42% to 36% – one of the largest drops across all products.
- Travel insurance policies in force for single-trip travel insurance, stand-alone single-trip policies rose by 15% to 3.1 million in 2025 – however, these figures should be used with caution.
- The FCA’s web page includes commentary on factors to consider when analysing the data, data quality, and what the data includes.