FOS publishes complaints data for Q3 2020

FOS publishes complaints data for Q3 2020

The Financial Ombudsman Service received 112,845 consumer enquiries in Q3 2020 and 72,498 complaints, 28% of which (39% excluding PPI) were upheld. In the same period, there were 9,245 referrals to an ombudsman.  These figures were revealed in the latest set of...
Ombudsman publishes H1 complaints data

Ombudsman publishes H1 complaints data

The Financial Ombudsman Service (FOS) has revealed that it received just over 118,035 complaints about individual businesses between January and June this year, 41,411 of which related to PPI. The FOS said it had upheld 31% of these complaints in the consumer’s...

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