Last month we published a news item about the Financial Ombudsman Service (FOS) publishing a Consultation Paper which set out the temporary amendments it proposed to make to the way it reports business-specific complaints data, particularly the ‘uphold rate’. The...
The FCA has raised concerns about firms failing to meet the new, enhanced product governance requirements which come into effect on 1st October this year. The Regulator has issued a press release, a progress review, a Dear CEO letter and has even published a Portfolio...
Insurance HR Solutions (“IHRS”) is the HR arm of the UKGI Group. They offer a tailor made and personal HR Consultancy service that meets the ever-growing HR needs of insurance businesses. With access to a wide variety of HR tools and templates through to expert...
The FCA is sending a survey to all firms holding the credit broking permission. The survey was initially sent to 300 firms as a pilot exercise on 20th May 2021. The survey will provide the FCA with an updated view of how firms are using their credit broking...
These are the key questions that were raised during the recent FCA Consumer Duty webinar, with a precis of the FCA’s answers. How is this different to TCF and will this replace TCF outcomes? TCF has done a lot of good – it’s still relevant but results have not been...
“To drive real change will require a change of focus” The FCA has set out plans for, and is consulting on a new Consumer Duty impacting authorised firms. The FCA intends that the new Duty will set clearer and higher expectations for firms’ standards of care towards...
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